Job Description
Additional Information About the Role
- BJC Healthcare is looking for an experienced Employee Relations Partner.
- This position will be key in consulting with employees and leaders on policy interpretation, performance improvement and provide HR expertise to minimize risk.
- Ideal candidates should have good communication skills and be able to consult at various leadership levels.
- Remote opportunity, with some flexibility needed for on site meetings.
Overview
BJC HealthCare is one of the largest nonprofit health care organizations in the United States, delivering services to residents primarily in the greater St. Louis, southern Illinois and southeast Missouri regions. With net revenues of $6.3 billion and more than 30,000 employees, BJC serves patients and their families in urban, suburban and rural communities through its 14 hospitals and multiple community health locations. Services include inpatient and outpatient care, primary care, community health and wellness, workplace health, home health, community mental health, rehabilitation, long-term care and hospice. BJC is the largest provider of charity care, unreimbursed care and community benefits in the state of Missouri. BJC and its hospitals and health service organizations provide $785.9 million annually in community benefit. That includes $410.6 million in charity care and other financial assistance to patients to ensure medical care regardless of their ability to pay. In addition, BJC provides additional community benefits through commitments to research, emergency preparedness, regional health care safety net services, health literacy, community outreach and community health programs and regional economic development. BJC’s patients have access to the latest advances in medical science and technology through a formal affiliation between Barnes-Jewish Hospital and St. Louis Children’s Hospital with the renowned Washington University School of Medicine, which consistently ranks among the top medical schools in the country. Preferred Qualifications
Role Purpose Provides thought leadership and consultative support to organizational leaders and team members (“customers”) for Employee Relations-related needs and issues. Serves on a team of experts that helps customers navigate complex and nuanced issues such as policy interpretation, disciplinary actions, compliance with annual mandatory requirements, etc. While the Partner does not conduct formal investigations, they work closely with the Advisor team to ensure a smooth handoff should a situation require escalation to a formal investigation. Champions BJC’s organizational values and conducts their work with compassion and empathy for their customers.
Responsibilities - Leverages the Advise & Counsel (“A&C”) technology suite (e.g., telephony, case management system), standard work tools, operational practices to intake, triage, and resolve Employee Relations consultations with organizational leaders and team members.
- Utilizes strong interpersonal skills and provides compassion and empathy in every customer interaction regardless of the interaction medium (e.g., case management system, phone).
- Coaches and redirects customers to the appropriate HR channel (e.g., self-service, Business HR) if the issue does not fall within their scope. This coaching and redirection supports the overall HR operating model, as well as broader organizational goals.
- Uses the technology suite and operational practices to interact with HR Hub, other A&C teams, and other Employee Relations-related stakeholders (e.g., Legal, Compliance) to ensure a seamless and positive customer experience while mitigating risk for the organization to the extent possible.
- Identifies improvement opportunities and trends in the Partner’s case types/volumes that could lead to improved service, more effective use of technology, and/or training opportunities within A&C or BJC as a whole. Participates in improvement initiatives or other projects as directed by A&C leadership.
Minimum Requirements Education Experience Supervisor Experience Preferred Requirements Education Experience Supervisor Experience Licenses & Certifications - PHR
- SHRM - CERTIFIED PROFESSIONAL
- SHRM Sr Certified Professional
- SPHR
Benefits and Legal Statement
BJC Total Rewards At BJC we’re committed to providing you and your family with benefits and resources to help you manage your physical, emotional, social and financial well-being.
- Comprehensive medical, dental, vison, life insurance, and legal services available first day of the month after hire date
- Disability insurance* paid for by BJC
- Pension Plan*/403(b) Plan funded by BJC
- 401(k) plan with BJC match
- Tuition Assistance available on first day
- BJC Institute for Learning and Development
- Health Care and Dependent Care Flexible Spending Accounts
- Paid Time Off benefit combines vacation, sick days, holidays and personal time
- Adoption assistance
To learn more, go to *Not all benefits apply to all jobs The above information on this description has been designed to indicate the general nature and level of work performed by employees in this position. It is not designed to contain or be interpreted as an exhaustive list of all responsibilities, duties and qualifications required of employees assigned to this job. Equal Opportunity Employer Create a Job Match for Similar Jobs
About BJC HealthCare
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Job Tags
Holiday work, Remote job, Flexible hours,