Job Description

ABOUT US:

Australia’s leading experiential tourism group, Journey Beyond , is privileged to operate 17 brands spanning the country, connecting guests to the land, and to each other. Headquartered in Adelaide, Journey Beyond formed in 2016 and now comprises tourism brands including: iconic trains The Ghan, Indian Pacific, Great Southern, The Overland; premium small-group outback operator Outback Spirit; eco-luxury lodge Sal Salis Ningaloo Reef; aquatic adventures Cruise Whitsundays, Rottnest Express, The Paspaley Pearl Farm Tour, Horizontal Falls Seaplane Adventures, Darwin Harbour Cruises and Journey Beyond Cruise Sydney; our tallest members, Melbourne Skydeck and Eureka 89; the historic Vintage Rail Journeys: The Telegraph Station in Alice Springs and Monarto Safari Resort. 

Joining the Journey Beyond family, you will play an integral role in supporting our business as we continue to share special places and shape lasting memories for our guests.

Outback Spirit Tours offers a range of unique adventure tours and luxury short stays across our beautiful country. Our adventures capture the very essence of Australia, from the rugged red cliffs of the Kimberley to the unspoiled natural wonder of Tasmania, we bring iconic experiences to life. We operate 9 lodges in some of the most remote, inaccessible and beautiful locations. Our team of guides, drivers, camp and operations staff are passionate about the outdoors and take pride in bringing our guests on the adventure of a lifetime.

With world-class barramundi fishing at it's doorstep, alongside rich cultural experiences that connect our guests to the Indigenous heritage of the region, Arnhem Land Barramundi Lodge is more than just a destination—it's a gateway to unforgettable memories in a land steeped in natural beauty and ancient traditions.

ABOUT THE ROLE: 

As the Lodge Manager, you will take on a hands-on leadership role, overseeing all aspects of the operation to ensure an exceptional guest experience. You'll lead a dynamic and dedicated team, inspiring them to deliver outstanding service with a strong focus on collaboration and efficiency. Your involvement will go beyond management tasks; you will not be afraid to get your hands dirty, sometimes stepping in to assist with housekeeping or food and beverage service, all while fostering an environment where creativity thrives and a shared passion for hospitality motivates every team member.

Responsibilities include but are not limited to: 

• Oversee the daily operations of the property with a hands-on approach, ensuring harmonious collaboration between the front of house, housekeeping, restaurant, and maintenance teams.
• Implement company policies and procedures that streamline operational efficiency and enhance the guest experience.
• Monitor budgets and track expenses to help achieve the business's financial goals while keeping things on track.
• Train and develop a cohesive team that communicates effectively, providing regular and constructive feedback to foster growth.
• Ensure the property complies with all local and state regulations, prioritising safety and well-being in all aspects of operations.
• Monitor guest satisfaction using the Net Promoter Score and proactively address any concerns to create a memorable experience for every guest.
• Build and maintain positive relationships with key suppliers, owners, investors, and stakeholders, contributing to a supportive community.
• Prepare and share monthly reports and updates to provide insights on operational performance and highlight strategic initiatives.
• Help ensure that Barramundi Lodge continues to be a sought-after destination for those seeking adventure and connection in the heart of Arnhem Land.

_ This is a remote position, and you will be required to live and work at one of our properties for the entire season.  We provide all meals and accommodation. Please be aware of the unique challenges and limitations associated with long-term remote living.  _

ABOUT YOU: 

The perfect candidate will demonstrate exceptional leadership and communication skills, with proven experience as a manager working remotely. You will thrive in a dynamic environment, effectively leading diverse teams while staying attuned to industry trends and best practices. As Barramundi Lodge is a world-renowned fishing lodge, a keen interest in fishing would be advantageous, allowing you to connect with our guests and enhance their experience.

Requirements: 

• Bachelor’s degree in hospitality management or a related field.
• Minimum of 5 years of management experience.
• Previous experience in delivering high-end food and beverage services.
• Valid Food Safety Supervisor certificate.
• Current Remote First Aid and CPR certificate.
• Heavy Rigid Driver's licence.
• NT Commercial passenger vehicle licence (H endorsement).
• Understanding of coastal and estuary fishing preferred.
• Demonstrated ability to manage budgets and ensure financial performance.
• Proficiency in the Microsoft Office Suite.

_ A National Criminal History Check is a mandatory step in the recruitment process.  _

BENEFITS INCLUDE: 

• A fantastic opportunity to be part of a dynamic and expanding tourism business. 
• Generous discounts on Journey Beyond travel and experiences. 
• All meals and accommodation provided.
• Study Assistance Program. 
• Parental Leave benefits. 
• Purchased Leave options. 
• Employee Referral Program. 
• Discounts on private health insurance. 
• Access to an Employee Assistance Program. 
• Exclusive discounts on Journey Beyond merchandise. 

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